These general conditions of sale apply between,  
firstly SARL Distrilaine owner of the online sales site: hereinafter "Distrilaine" and,  
the other non-commercial individuals wishing to purchase on the website of Distrilaine, hereinafter referred to as "Customer".

"Distrilaine" and "Customer" are collectively called "the Parties".
The Parties agree that the general conditions of sale are those made available to the Customer on the site when placing the order.

If a condition is found to be lacking, it would be governed by the procedures in force in the distance selling sector in France. Distrilaine reserves the right to amend these terms and conditions according to changes in the law and case law in force in France. Nevertheless, the general conditions of sale will be those applied at the time of the order.

These general conditions of sale define the contractual relationship between the parties, including order placement, payment, confirmation of order and delivery.

The company

The head office :
27 rue de la Vrière
44240 Chapelle Sur Erdre
Social Capital: 2500 Euros.
VAT number IC: FR 15489626416
Registration in France at RCS Nantes under number 489626416

The user has the option to place an order from the online catalog (there is no paper catalog).

He can choose articles directly to each page and indicate the desired amount. His command is accessible through the basket at the top of the page. The order is the subject of a summary which includes the elements specific to the object of control products. The client can once the basket is displayed:  
- Validate the order by choosing the method of payment;
- Change the quantity of an item;
- Delete an article, by updating the command;  
- Delete in its entirety the order.

The Customer must provide a valid delivery address - if the address provided did not allow the proper delivery of the order by driving the back of it, the return of the package is the Client.

The validation of the order implies acceptance of the particular conditions of sale specific to each of the items of the order product (name, price, color, weight, quantity, special products).
The customer acknowledges having read and accept the lump sum related to shipping.
It is also stipulated that the sale contract is not formed until the validation of full payment of the order with our bank. Once the payment is confirmed, Distrilaine send the order confirmation email to the address provided by the Customer.

In the event that a product is no longer available for sale, Distrilaine agrees to immediately notify the customer by e-mail that will be able to ask within 7 days, the substitution of the product by another of his choice of equivalent price or to be reimbursed the amount of the price of the missing product.

The Customer agrees not to resell the products. Any order placed by a customer is for personal use or for the personal use of the person on whose behalf the delivery must be made.  
The customer is solely responsible for the payment of the products purchased and the coordinates transmitted for delivery.


Distrilaine agrees to make delivery of items ordered as soon as possible, and within a maximum period of 30 days, stamp postmark.

The package is sent to the shipping address provided by the customer - in case the address provided did not allow the proper delivery of the order by driving the back of it, the return of the package is to by the Customer.

For France, the products will be sent by So Colissimo, LettreMax (for small accessories) or Colissimo France - Discount Against Signature Restaurants.
For another destination, the goods will be sent preferably by "Colissimo with signature".
The Customer will deliver to the address registered at the time of the order.

"Distrilaine" can not be held liable for any delivery problems, loss or damage of parcels and that would be the responsibility of the Post Office or ColiPoste.  
In case of loss or deterioration, an investigation will be requested from La Poste or ColiPoste; in the case of compensation (based provider of GTC), it will go to the customer in the form of credit or refund.  

In the case of a specified package "delivered" by ColiPoste, and the recipient did not receive the station in this case demonstrated a great bad faith and in no case will not recognize its responsibility. So it will not grant any compensation, and even though it would be wrong.  

If you want to add insurance, thank you for asking the time of your order.

The customer can pay by the following means:  
- Credit card (through Paypal interface module or online banking)
- Cheque
- Transfer

If payment is made by Paypal, the Customer must enter their contact information and credit card information on the secure site Paypal. If the customer already has a PayPal account, he can pay directly with Paypal account. He will receive an order confirmation by email.

If payment is made by check, the Customer must send its regulations to: Wool and Knitting - 27, rue de la Vrière - 44240 La Chapelle sur Erdre - France.  
It is not necessary for the Client to send copy of the order with his check - just in back of the check the number of the bill.

It is not proposed to regulations on delivery (against delivery).

Customers warrant that they are fully entitled to use a credit card or a check and that they provide access to sufficient funds to cover all costs related to ordering the site. Only persons legally capable of entering into contracts for goods and services offered on the site can order on site.

The prices displayed on the site are in Euros and include all taxes (TTC). The tax amount is 20 percent. Distrilaine issue to the Client an invoice showing amounts HT (without VAT) and VAT.

The price of items is mentioned on the site.

It is increased by the amount of the delivery costs, which appear as a result of the order; this amount is based on the amount of the order and the country of delivery.

Shipping costs are fixed and include transportation, packaging and preparation.

Click here to see ou shipping informations


Pursuant to Article L 121-20 of the Consumer Code, the Customer has a period of fourteen (14) days from the receipt of his order to exercise his right of withdrawal. When using this right, the Customer must return at its expense, its intact purchase in its original packaging - including the purchase should not have been in contact with a smoking environment, which would make possible a new marketing.
The right of withdrawal may also be exercised for magazines, damaged items, started, stained or damaged and wool have been balling to customer demand.
The return will be done preferably in Colissimo; in case of loss of the parcel, Distrilaine can not be held responsible.

Distrilaine reimburse the Customer at the latest within 14 days following the date of withdrawal, default by the same means of payment as specified when ordering (or any other method of repayment if specified in the return package).

Pursuant to Article L. 121-20-2 of the Consumer Code the right of withdrawal may be exercised for any supply of goods made to customer specifications or clearly personalized. Accordingly, the Customer may exercise its right of withdrawal for any order of products carried out on behalf of that client.

Distrilaine is not responsible for errors of information provided by the Customer when ordering.
The products sold on the site are presented with the greatest possible precision. However, the Parties agree that global networks comprising the Internet is complex, having unequal transmission capacity and policies for own use, no one can guarantee the proper functioning of the Internet as a whole. Accordingly, Distrilaine can not in particular be liable for technical failures due to the third party that could affect the quality of the colors, text, sound, images and accessibility conditions site.  

Distrilaine endeavors to facilitate the access of users to its online sales site for secure pages and information of its site, especially financial data. However, Distrilaine can not be held responsible by its customers and / or any user who wants to access its site of risks associated with use and Internet browsing including virus attacks (viruses, worms, trojan) , phishing (addressing mail to a user requesting it to connect to a site perfect copy of a known site or not the user and ask him for confidential information) and any other form of external intrusion, possible fraud by use of constituent Internet networks.

Distrilaine guarantee that the products offered on its website under the heading "ethical wool" are Fairtrade.  
Distrilaine control the quality of products sent by its producers. However, Distrilaine can not guarantee the quality of all products sent to it without risking damage, alter the products themselves and their packaging. Accordingly, Distrilaine can not guarantee that the balls of wool and cotton and other products offered on the site are completely free from defects.
The products offered by Distrilaine on its website including balls of wool and cotton can be manually manufacture and tinted traditional way (no bathroom). Distrilaine therefore can not guarantee the perfect match of colors, dimensions and weight of the balls offered for sale.  

However, in case of non fulfillment of the product ordered by the Customer, particularly in color, Distrilaine will exchange the products ordered against any other product offered on the site for an amount equivalent to or greater than the value of the returned products.  

The exchange request must be made within fifteen (15) days from the receipt of the order by the Client. You shall return at its expense the object of the exchange goods at the following address: Wool and Knitting - 27 rue de la Vrière - 44240 La Chapelle sur Erdre - France.
In case the amount of trade would exceed the amount of the initial order, sending the new order will be subject to payment of the balance by the Client.

Distrilaine shall not, under any circumstances, be held responsible for non-performance, improper performance, or delays in the performance of its contractual obligations, which would be due to the occurrence:
- A case of force majeure recognized by the law or the French courts, ie one or more unforeseen events, irresistible and beyond the control of Distrilaine;
- A fortuitous event; are conventionally acts of God, and this non-limiting way, a judgment of energy supply, an interruption of electrical or telecommunications networks, a strike of EDF staff, data center or Parties to the contract, governmental or legal restrictions ...

In the event that the force majeure or fortuitous event, have a life of longer than 30 days, this contract may be terminated by the Client, without notice and without compensation.

INTELLECTUAL PROPERTY the site is the exclusive property of SARL Distrilaine, and governed by French law whose registered office is at 27 rue de la Vrière - 44240 La Chapelle sur Erdre.
The general architecture, content, live images and still images, sounds, processes, products and all other elements that are part of the website are the exclusive property of Distrilaine and its suppliers.

Total or partial use, copying, reproduction, publication, downloading, posting, transmission or distribution of this site without the permission of Distrilaine is prohibited and will be considered a violation of the provisions of the French Intellectual Property Code, subject to expressly authorized by law.

Distrilaine systematically confirm your order and shipment by email.  
For payment by check, sending good summing up all of the command manually signed by the Client will be worth proof of the sale contract.

For payment by credit card, the confirmation of payment by our bank will have evidentiary value of the sales contract.
For any amount over one hundred and twenty (120) euros, in accordance with Article L. 134-2 of the Consumer Code, Distrilaine will archive the evidence of written handover of the sale on paper or electronically.

Any clause deemed null and void by a change in law or jurisprudence will be considered unwritten. This will not affect the validity of the remaining provisions of the terms and conditions listed herein sale.

These conditions are subject to French law and particularly with the law n ° 2004-575 for confidence in the digital economy.
These conditions of sale apply to the whole of France and for the whole European Union as far as respecting the specificities of the legislation in each member country.

Any dispute between the Parties within the framework of this contract, will report in default of agreement, the jurisdiction of the Commercial Court of the place of domicile of the defendant. Will be applied to French law.

The information requested on the site are required to record and track your order.

To respect your privacy, the information you provide is not under any circumstances be transferred, sold, rented to other companies or organizations.

In accordance with the Data Protection Act 78-17 of 6 January 1978, the data registered on the site have be declared to CNIL under n ° 1229475

Pursuant to that Act, you have the right change, opposition and correction and deletion of data concerning you. You can exercise this right by writing to you Distrilaine SARL - 27 rue de la Vrière - 44240 La Chapelle sur Erdre.