SHIPPING

Shipping costs are fixed and include shipping, packing and preparation.

France métropolitaine, Andorre, Monaco  :

Delivery at your home or office without signature :

  • 5,60 EUR TTC when your order is below 70 EUR TTC  (without transport fees)
  • Free when your order is 70 EUR TTC or more
  • PAY ATTENTION : no recourse in the event of a dispute over a parcel delivered without signature.

Delivery with signature in post-office, local store or pickup station :

  • 5,60 EUR TTC when your order is below 70 EUR TTC  (without transport fees)
  • Free when your order is 70 EUR TTC or more

Delivery at your home or office with signature :

  • 6.90 EUR TTC when your order is below 70 EUR TTC  (without transport fees)
  • 1 EUR TTC when your order is between 70 and 90 EUR TTC (without transport fees)
  • Free when your order is 90 EUR TTC or more

 

Belgium  :

Delivery at your home or office without signature :

  • 8.25 EUR TTC when your order is below 70 EUR TTC  (without transport fees)
  • 2.65 EUR TTC when your order is between 70 et 140 EUR TTC (without transport fees)
  • Free when your order is 140 EUR TTC or more
  • PAY ATTENTION : no recourse in the event of a dispute over a parcel delivered without signature.

Delivery with signature in post-office, local store or pickup station :

  • 8.25 EUR TTC when your order is below 70 EUR TTC  (without transport fees)
  • 2.65 EUR TTC when your order is between 70 et 140 EUR TTC (without transport fees)
  • Free when your order is 140 EUR TTC or more

Delivery at your home or office with signature :

  • 9.45 EUR TTC when your order is below 70 EUR TTC  (without transport fees)
  • 3.85 EUR TTC when your order is between 70 et 140 EUR TTC (without transport fees)
  • Free when your order is 140 EUR TTC or more

 

Germany, Netherlands, Luxembourg :

Delivery at your home or office with signature :

  • 9.45 EUR TTC when your order is below 70 EUR TTC  (without transport fees)
  • 3.85 EUR TTC when your order is between 70 et 140 EUR TTC (without transport fees)
  • Free when your order is 140 EUR TTC or more

Delivery with signature in post-office, local store or pickup station :

  • 8.25 EUR TTC when your order is below 70 EUR TTC  (without transport fees)
  • 2.65 EUR TTC when your order is between 70 et 140 EUR TTC (without transport fees)
  • Free when your order is 140 EUR TTC or more

Spain, UK :

Delivery at your home or office with signature :

  • 12.60 EUR TTC when your order is below 70 EUR TTC  (without transport fees)
  • 7 EUR TTC when your order is between 70 et 140 EUR TTC (without transport fees)
  • Free when your order is 140 EUR TTC or more

Delivery with signature in post-office, local store or pickup station :

  • 10.90 EUR TTC when your order is below 70 EUR TTC  (without transport fees)
  • 5.30 EUR TTC when your order is between 70 et 140 EUR TTC (without transport fees)
  • Free when your order is 140 EUR TTC or more

 

Switzerland & Liechtenstein  :


Delivery at your home or office with signature :

  • 10.90 EUR when your order is below 70 EUR TTC  (without transport fees)
  • 5.30 EUR when your order is between 70 et 140 EUR TTC (without transport fees)
  • Free when your order is 140 EUR TTC or more

Be careful if you live in Switzerland or Liechtenstein, you buy without tax from us, but you will have to pay local taxes when you receive the package.

 

Austria, Denmark, Estonia, Hungary, Irland, Italy, Lettonia, Lituania, Poland, Portugal, Czech Republic, Slovakia, Slovania :


Delivery at your home or office with signature :

  • 12.90 EUR TTC en Colissimo Expert pour une commande (without transport fees) < 70 EUR TTC
  • 7.30 EUR TTC en SoColissimo pour une commande (without transport fees) entre 70 et 140 EUR TTC
  • Offert à partir de 140 euros TTC de commande

 

Guadeloupe, Guyane Française, Martinique, Mayotte, Réunion, Saint-Barthélémy, Saint-Pierre-et-Miquelon : 


Delivery at your home or office with signature : 19.90 euros
Be careful, you buy without tax from us, but you will have to pay local taxes when you receive the package.

 

Finland, Sweden, Greece, Bulgaria, Cyprus, Malta, Romania, Croatia

Delivery at your home or office with signature : 16.90 euros

 

Island, Norway, Tunisia, Liban, Marocco, Algeria


Delivery at your home or office with signature : 16.90 euros
Be careful, you buy without tax from us, but you will have to pay local taxes when you receive the package.

 

USA, South Africa, Israël, Russia, Turkey, Australia, Bénin, Brasil, Canada, Cap-Vert, Japan, South Korea, New-Zealand, Singapour, China, Qatar

Delivery at your home or office with signature : 22.90 euros
Be careful, you buy without tax from us, but you will have to pay local taxes when you receive the package.

 

DELIVERY

Laine et Tricot prepares and send your order as soon as possible once payment is confirmed: unless otherwise indicated, against the site on stocks, for orders placed before 11am, the parcel will be shipped the same day, Monday to Friday. No shipments on Saturday.

Attention high period (October to January) orders may take 24 to 72 h to be shipped. A confirmation is then sent to the customer via his e-mail confirming the shipment of the package and tracking number http://www.colissimo.fr/portail_colissimo/suivre.do?language=en_en

Delivery times rely on La Poste and your local postal service (usually 2 to 5 days max). Laine et Tricot can not be held responsible for any delivery problems, loss or damage of packages and would be the responsibility of the post office or So Colissimo. In case of loss or damage, an investigation will be required to La Poste or So Colissimo, in the case of compensation (according to the Terms of service), it will be refunded to the customer in the form of credit or refund. In the case of a parcel marked "delivered" by ColiPoste, and the recipient has not received, the station in this case demonstrated a great bad faith and recognize its responsibility in any case. So it will not grant any compensation, even though it would be wrong. If you want to add insurance, thank you to ask select a delivery method with signature, we always add insurance to orders above 100 euros. The client can be delivered at home or at his office.

Return items in the withdrawal period

According to the legislation, customers can exercise their right of withdrawal within 14 days of purchase. They must return to their purchase costs them intact in their original packaging. Storing items will have been done in a non-smoking environment and away from any odor.

Products returned incomplete, damaged, stained will not be refunded.

  • You return your entire order: you will be refunded the total amount of your order (shipping included)
  • You return a portion of your order: You will be refunded the amount of the returned item (not shipping)


Laine et Tricot
 refund the customer within 30 days max of the order date.
We do not allow exchange of products.

 

Back Articles untimely withdrawal

Beyond the withdrawal period of 14 days if you want to return the items, you have within 30 days of receipt of your package to return a portion of your order.

  • Articles have been preserved in their original packaging, have not been initiated or not having served.
  • Storing items will have been done in a non-smoking environment and away from any odor.
  • We reserves the right to assess whether the return is in accordance with these criteria or not.
  • The Customer must return the items at their own expense and may request a credit or refund of the returned items.

Items returned due to an error on our part: Should this happen, thank you for contacting us, we're humans :), we will send you e-mail a good return Colissimo to print and stick on the return package of articles - you have nothing to pay and we will send the items according to your order.

Defective items: In the case of a defective item (wool or needles), thank you send us an e-mail with a description or picture of the problem and by specifying the number of your order. If found defective product, we will send a new item - in most cases you will not need to return the defective item.

 

Rental Policy

Do not wait for discounts and other offers commercial, Laine et Tricot prefers to offer fair prices throughout the year rather than increase prices then create articifial  rebates :)  ...